Terms and Conditions

Welcome to Better Call IT! These Terms and Conditions (“Terms”) govern your use of our website located at https://www.bettercallit.com/ (the “Website”) and our services. By accessing or using our Website or services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

1. Introduction

Better Call IT specializes in providing IT consulting, training, and support services. Our services are aimed at helping businesses and individuals optimize their technology with fast, efficient, and expert-driven solutions. By using our Website or services, you acknowledge that you have read, understood, and agreed to these Terms.

2. Definitions

For the purposes of these Terms:

“We,” “Us,” or “Our” refers to Better Call IT.
“You” or “Your” refers to the person or entity accessing or using our Website or services.
“Services” refers to all IT solutions offered by Better Call IT, including but not limited to endpoint security, backup and recovery, security awareness training, managed IT services, training, and consulting.

3. Use of the Website

3.1 Eligibility

By using our Website, you represent and warrant that:

You are at least 18 years of age.
You have the legal authority to agree to these Terms on behalf of yourself or your organization.

3.2 Prohibited Activities

You agree not to:

Use the Website for unlawful purposes.
Attempt to compromise the security or integrity of the Website.
Use automated tools or scripts to access the Website.
Impersonate other individuals or organizations.

4. Services

4.1 Nature of Services

Better Call IT provides IT support, consulting, and training services customized to meet your needs. All services are offered under a flexible hourly-rate model unless mutually agreed otherwise.

4.2 Service Availability

We strive to ensure the availability of our services; however, we cannot guarantee uninterrupted access to the Website or our IT support platforms. Planned downtime for maintenance or unforeseen outages may occur.

4.3 No Warranty

The services provided are offered “as is” and without warranties of any kind, either express or implied. We do not guarantee that our services will be error-free, secure, or uninterrupted.

5. Payment Terms

Better Call IT operates under a flexible hourly-rate pricing model for various services.

5.1 Payment Obligations

Payment is due immediately after services are rendered unless otherwise stated in the agreement.
Invoiced amounts are payable upon receipt.

5.2 Late Payments

Late payments may incur additional penalties or interest. We reserve the right to suspend services for overdue accounts.

6. Client Responsibilities

By engaging with Better Call IT, you agree to:

Provide accurate and complete information necessary for us to deliver services.
Commit to reasonable levels of cooperation during service delivery.
Refrain from any actions that may hinder our ability to provide efficient services.

7. Intellectual Property

7.1 Ownership

All intellectual property related to the Website and services—including copyrights, trademarks, and proprietary information—are owned by Better Call IT or its partners.

7.2 Restrictions

You may not:

Copy, reproduce, or distribute the content found on the Website without our express written permission.
Use any of our trademarks or logos without prior approval.

8. Privacy Policy

Your use of the Website and services is also governed by our Privacy Policy. Please review it to understand how we collect, store, and use your personal information.

9. Limitation of Liability

9.1 General Liability

Better Call IT is not liable for:

Indirect, incidental, or consequential damages resulting from the use of our Website or services.
Loss of data, revenue, or profits arising out of service interruptions.

9.2 Service-Specific Liability

Our maximum liability for any claims related to our services is limited to the fees you have paid for the specific service giving rise to the claim.

10. Termination

10.1 Termination by Us

We may terminate or suspend access to our Website or services if we believe you have violated these Terms.

10.2 Termination by You

You may terminate these Terms by discontinuing use of the Website and services.

11. Governing Law

These Terms will be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law principles.

12. Dispute Resolution

Any disputes arising from your use of the Website or services:

Must first be resolved through good-faith negotiations.
If unresolved, may be submitted to mediation or arbitration as required by applicable laws.

13. Changes to Terms and Conditions

Better Call IT reserves the right to update or revise these Terms at any time. Changes will be posted on the Website, and continued use of our Website or services after such updates will constitute your acceptance of the modified Terms.

14. Contact Information

For questions or concerns regarding these Terms and Conditions, you may contact us at:

Phone: 704-408-4107
Email: ross@bettercallit.com
Address: Locations served throughout Union County, NC.

15. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be enforceable.
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Better Call IT.

Last Updated: [07/08/2025]