Services
Endpoint Security
In today’s increasingly connected world, safeguarding your devices from cyber threats is crucial. At Better Call IT, we provide comprehensive Endpoint Security solutions designed to protect all devices within your network—including laptops, tablets, smartphones, and PCs. With over 24 years of IT expertise, we ensure your technology remains secure and operational through proactive monitoring, advanced malware prevention, and regular updates and patches.
Our flat-rate pricing structure allows you to access top-tier security without worrying about hidden costs or restrictive service packages. Whether you need preventive care or immediate support, we’re just one call away. Protecting your technology not only minimizes downtime but also keeps your business running efficiently. Let Better Call IT enhance your security and give you peace of mind. Better security starts with Better Call IT.
Backup and Recovery
Don’t let data loss disrupt your business operations. At Better Call IT, we understand the importance of safeguarding your critical information. With over 24 years of IT expertise, we offer reliable and efficient Backup and Recovery solutions. Our preventative measures automatically back up your data, ensuring it is securely stored and readily accessible. In the event of a system failure or disaster, we act quickly to recover your information, minimizing downtime and avoiding costly disruptions.
Better Call IT delivers flat-rate services, so you can access professional support without worrying about hidden fees or rigid service packages. Whether for a small business or individual needs, we prioritize protection, recovery, and peace of mind. Trust us to keep your technology running smoothly and your data safe. Backup your data; secure your future with Better Call IT.
Security Awareness Training
In today’s digital landscape, knowledge is your first defense against cyber threats. At Better Call IT, we believe that technology alone cannot protect your business—your team plays a critical role in maintaining security. Our Security and Awareness Training equips you and your employees with the skills needed to recognize and respond to potential threats. With over 24 years of IT expertise, we deliver expert-led training that enhances your understanding of cybersecurity practices, including phishing prevention, password management, and safe browsing habits.
We work with you to ensure your technology works for you, not against you. Offered at a flat per-hour rate, our training provides flexibility without hidden fees or package restrictions, ensuring you get the support you need without compromise. Protect your business and empower your team to stay vigilant. Better Call IT is your partner in smarter, safer technology usage.
Managed IT Services
At Better Call IT, we understand how vital it is for your technology to work seamlessly so you can focus on what matters most—growing your business and staying productive. Our Managed IT Services are designed to provide reliable support, preventative care, and efficient troubleshooting whenever technology challenges arise. Whether you're dealing with hardware issues, software glitches, or need advice on optimizing systems, we’re just a call away.
Unlike other providers that rely on lengthy processes or package restrictions, we offer flexible and direct solutions at a flat per-hour rate, ensuring you get help exactly when and how you need it. From fixing broken systems to maintaining smooth performance, our mission is to make your technology work for you. With Better Call IT, managing your IT becomes simple, efficient, and stress-free. Call us today to experience technology support redefined!
IT Support Services
Experiencing technology issues can be frustrating and time-consuming. Our IT Support Services are designed to solve your technology woes swiftly and efficiently. When your devices malfunction or need preventative care, we provide prompt troubleshooting, repairs, and continuous maintenance tailored to keep your systems running smoothly. Unlike many other companies, which require lengthy processes and long waiting times, Better Call IT is committed to providing immediate assistance.
Simply contact us, and we'll get you and your technology back up and running without the hassle. Our transparent per-hour flat rate ensures you have access to expert support without hidden fees or package-based roadblocks, giving you the flexibility to utilize our services as needed. Customer testimonials highlight our efficiency and professionalism, ensuring you receive top-notch support. Don’t let technology slowdown hinder your productivity—reach out to Better Call IT and experience seamless, reliable IT support. Get Support Today!
Why Choose Better Call I.T.?
At Better Call IT, we believe tech support should be simple, responsive, and effective. With over 24 years of hands-on experience, we focus on solving your problems the first time—without locking you into rigid service packages. Our flexible, hourly-rate model gives you full access to our core services: Training, Support, and Consulting. No long waits. No tech jargon. Just real help from real people who care about keeping your technology running smoothly.
Training
Technology only works for you if you know how to use it. We empower your team with hands-on guidance to make every tool more effective.
Support
When tech breaks, we’re the ones to fix it—quickly and reliably.
Consulting
Our expert advice is just a phone call away, helping you make smart, scalable decisions.
What Our Clients Say
Stephanie Auville
Ross is our go-to for I.T. support. Not only is he an expert and incredibly experienced in his field, he’s easy to work with and always solves the problem in a professional, timely manner. We would, and do, gladly recommend Ross and Better Call I.T. to anyone and everyone.
Natan Feldman
Ross is the ultimate I.T. professional. He does not only understand the subject matter well but also has a natural ability to teach. His work is creative and interesting. When I have any kind of computer trouble (software or hardware) he is my one stop shopping for solutions.
Pat Martinez
Ross has been my I.T. support for a couple of years. He's been extremely efficient when troubleshooting or providing I.T. support which translates into savings for me as a small business owner.
Christian Nichles
I can’t say enough good things about Better Call IT. Ross and his team are the definition of professional, responsive, and incredibly knowledgeable. Whether it’s troubleshooting an urgent issue or proactively improving our systems, Ross consistently goes above and beyond to ensure everything runs smoothly.
What truly sets Better Call IT apart is their personalized service. They take the time to explain complex tech issues in a way that’s easy to understand, and they always recommend solutions that are both effective and cost-efficient. It’s rare to find a team that combines deep technical expertise with this level of integrity and care.
If you’re looking for reliable IT support with a human touch, I highly recommend Better Call IT. Grateful to have them in our corner!
Sarah Wellons
Ross responded quickly and scheduled the work that I needed done. He arrived exactly on time and did a very professional job for me. I think that we should support folks who work hard and show up on time, as not everyone does. I will hire this company again for any future needs in the Charlotte area. 5 gold stars!
Erik
Ross with Better Call IT is awesome. His nickname “Ross to the Rescue,” is spot on. Not only did he help with my business website, printer and home network but he also charged a very fair price based off the quotes I got from other providers. His desire to provide quality service shines thru crystal clear.
Badger Hauling
I've had the pleasure of working with Ross Feldman and Better Call I.T. for just over a year now, and I can confidently say that he is an exceptional IT professional. Ross is incredibly knowledgeable and experienced in all things tech, and he has a knack for explaining complex issues in a way that anyone can understand.
What sets Ross apart is his dedication to providing affordable solutions. He understands that small businesses and individuals often have limited budgets, and he always works hard to find the most cost-effective way to solve their IT problems. He's not just trying to sell you the latest gadgets; he's genuinely interested in helping you make the most of your technology.
Beyond his technical expertise, Ross is also a pleasure to work with. He's friendly, approachable, and always willing to go the extra mile. He's quick to respond to calls and emails, and he always follows up to make sure that everything is running smoothly.
J Rhoton
Ross is extremely effective and efficient. I really appreciate his expertise in solving my technology issues across a wide variety of topics. I just ended another amazing help session with Ross. I don’t know how someone doesn’t have a Ross in their work life! So knowledgeable across a broad range of topics. Thank you!!
La An
Ross is awesome. I had a few IT issues right after I signed on, and he was really quick to respond and fix my issues. I've already found Better Call IT to be professional, thorough and exactly the proactive IT support my small business needs. A reliable IT service is like a chiropractor for your business - it keeps things in line. 5 Stars!
Lianne Hofer
Ross was knowledgeable and quick to help with buying a new computer. Changing formats was overwhelming and he streamlined the experience while being available for assistance. Highly recommend.
Louise Korver
I would not be confident in implementing technology in my office (from Zoom & Teams to system backup and the advice on purchases so I don’t overspend, and get the latest and best!) without Ross and his team to support my team.
Integrating software in today’s business environment is complicated, and I have to keep up with the latest stuff because my clients expect it. How do you do it? Call Ross.
Stacy Dowd, Realtor
I recently had an outstanding experience with Better Call I.T. and I can't recommend them highly enough! From the moment I contacted them, their customer service was top-notch. Ross was friendly, knowledgeable, and eager to help. I will definitely be calling again for any future tech needs! Highly recommended!
Carolina`s Finest Detailing
If you're a business owner looking for some one on one guidance or tech support with your technology......look no further. Ross is not only very knowledgeable, but his customer service is beyond 5 star. He sits down with you, listens to your issue, then presents options that fit your needs and makes them make sense to you.
Keenan McGrath
Better Call IT is the absolute best at support- immediate response, problem solving, customer first solutions. Ross Feldman is a master of IT and truly connected to the community (and the internet of course). I trust him with my accounts and know he’s got my business protected! 🙌🏻 y’all better call IT Today!! …
Chenaniah Correll
Better Call I.T. Is Amazing! Ross helped me quickly and easily fix a problem with our email. I highly recommend this company!
Bill Jet
Ross has been in business for 20 years. I am a professional IT with a number of Clients. After interviewing Ross and doing a full background check plus speaking with some of his customers and vendors, I chose Ross to take over my Client Base as I retire.
Many of my Clients are personal friends so I did not take it lightly trying to find another me for my Clients. The fact that I chose Ross after looking at many folks to replace me speaks very well of Ross. I have guarded my Clients IT needs a get deal over the years and I honestly feel that Ross is both very technically and personally (Character Treats) qualified to take my place.
I only wish that I had found Ross many years ago and truly wish that we had partnered up to serve our Client Base. We would have made an excellent team.
Jeannie Starburst
Highly recommended Ross. He is very personable and reliable.
Finding an IT person for a small business can be challenging, but I have found Better Call IT to be the perfect IT business to lean on, very knowledgeable, quick response at an affordable reasonable rate.
Ann Steele
I am the owner of AC Creations Events & Decor we are a Certified Wedding & Event Planning company.
I cannot recommend Better Call IT Company highly enough! They are absolutely professional, incredibly friendly, and take the time to truly understand your needs. They walk you through any issues you may be experiencing without rushing, ensuring you feel supported every step of the way.
Better Call IT is my personal IT department, and they consistently go above and beyond to address any concerns I have. They’ve even taken extra steps to make my website stand out, helping me attract more clients to my business.
If you’re looking for exceptional service, this company is the one to hire. Their dedication is unmatched—I would give them more than five stars if I could! I’m so grateful for the incredible work they’ve done, and I guarantee you’ll have an outstanding experience with them as well.
John Williams
Ross at Better Call IT absolutely saved my tail with some computer issues. He took the time to do the job right and at a very competitive price. I will definitely be using them again in the future as IT needs always come up!
Mario Mendigana
For the past eight years, Ross Feldman has expertly managed our IT needs in the business and also on the personal side, from maintenance, hardware upgrades, network optimization, emergency support, robust security measures and everything that has to do with IT.
Ross’s dedication and customer service truly sets him apart!! His proactive approach and attention to detail ensures that both our company’s and personal IT needs are met.
For anyone looking for IT support I can not recommend Better Call IT highly enough. Thanks Ross for your dedication and continuous support!!
Laura Diviney
Ross Feldman and Better Call IT took care of our household’s computers from our introduction to him about 2014.
Our devices were old and new. We do not have computer repair, updates, safety, or data security skills. Requiring someone who can come into our devices with expertise and trustworthiness has always been key for us.
Better Call IT responded to our needs promptly, with competence, good communication, and strong solutions. This sums up our experience and the reason why we give Ross and Better Call IT our review of five stars. .⭐️⭐️⭐️⭐️⭐️.
Wendy Casto
Ross is an amazing, incredibly talented, human being and honestly there is nothing that he can’t solve and fix when it comes to IT. I’ve known Ross for 9 years now and there is no one else I would trust to do what he does! He’s the absolute best there is 🙂
Terry Hess
Ross contacted me quickly after I left a message for him. He helped me immediately with an issue I have been struggling with for months! I will definitely use him again. He understood my challenge (even though I am not techie), was knowledgeable and through in an explanation and then helped me conquer my problem.🌟🌟🌟🌟🌟 I'm a happy client.
YAMIL HACHE
Ross rocks! Super responsive and sorts out all our tech troubles in a flash. Always there when we need him, making sure everything runs smoothly. Couldn't ask for better IT support!
Adam “Crash” Lockard
Ross was able to come in and set up my home system in no time at all. He answered all my questions and explained how to use everything. He's super knowledgeable and honest and I would recommend him to anyone for their IT needs
Joe Lane
Ross was great and very through easy to work with. Thank you Ross!
Andrea Owens
Clever, kind and solution oriented is he! Thanks Ross! He helped me connect my devices to the printers after adding a new modem/ router!
Bishop Francisco
Ross saved me from replacing my computer!! He worked remotely to help me solve the issue and then confirmed it was fixed. Highly recommend Better Call IT!!
Mike Ferretti
Ross was quick and supportive to my specific needs, will be referring Better Call IT to friends, family and anyone in need of an IT professional.
Lynda Kuehni
Bri Yates
Great job
Chrissie Hobbs
Will definitely be using again!!